Shipping & Returns

Welcome to Miras1988.com! We aim to provide a smooth shopping experience, including clear shipping and return policies. Please read the following information carefully.

Shipping Policy

1. Shipping Methods and Costs

We offer several shipping options to accommodate your needs. Shipping costs are calculated based on the weight and destination of your order. The available shipping methods and their respective costs will be displayed during the checkout process.

2. Processing Time

Orders are typically processed within 3 business days. Orders placed after or on weekends and holidays will be processed the next business day. You will receive a confirmation email once your order has been processed.

3. Delivery Times

Estimated delivery times depend on the shipping method selected and the destination. Standard shipping typically takes 5 to 10 business days, while expedited shipping options are available for faster delivery. Please note that delivery times may vary due to factors beyond our control, such as weather conditions or shipping carrier delays.

4. Tracking Your Order

Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number. You can track your order status on our website or through the shipping carrier's website.

5. Shipping Restrictions

We currently ship to USA/EU. Please note that certain products may have restrictions on shipping due to regulatory requirements.

6. Shipping Issues

If you encounter any issues with your shipment, such as delays, damage, or loss, please contact our customer service team at [info@miras1988.com] as soon as possible. We will assist you in resolving any shipping-related problems.

Return Policy

1. Return Eligibility

You may return most items within 14 days of receipt for a full refund, provided the items are unused, in their original packaging, and in the same condition as when you received them. Some items, such as [list of non-returnable items, e.g., customized products, perishable goods], are not eligible for return.

2. How to Return an Item

To initiate a return, please follow these steps:

  1. Contact our customer service team at [info@miras1988.com] to request a Return Authorization (RA) number.
  2. Pack the item securely in its original packaging, including any accessories, manuals, and documentation.
  3. Include the RA number and a copy of your receipt or proof of purchase inside the package.
  4. Ship the package to the address provided by our customer service team.

3. Return Shipping Costs

Return shipping costs are the responsibility of the customer unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping service or purchasing shipping insurance to ensure your return is received.

4. Refunds

Once we receive and inspect the returned item, we will process your refund within 7 business days. Refunds will be issued to the original payment method used for the purchase. Please note that shipping costs are non-refundable.

5. Exchanges

If you would like to exchange an item for a different size, color, or product, please initiate a return as described above and place a new order for the desired item. Exchanges are subject to product availability.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us at [info@miras1988.com] within 3 days of receipt. We will provide instructions on how to return the item and arrange for a replacement or refund as appropriate.

7. Contact Us

For any questions or concerns regarding shipping and returns, please contact our customer service team:

Email: info@miras1988.com
Phone: +90 (258) 372 17 23
Address: HACIEYÜPLÜ MAH. 3225 SOKAK KULE SANAYİ SİTESİ NO:2/7
MERKEZEFENDİ / DENİZLİ
TURKIYE

Thank you for shopping with Miras1988.com. We appreciate your business and are here to assist you with any shipping or return inquiries.